Welcome to the Support Center. If you need OnSiteMonitor support, please select from one of the options below.

Support Tickets

To create & manage support tickets, Login to your account.

Standard Edition:
From your Console application, you can create tickets for 1) Custom Development, 2) Feature Requests, 3) Questions/Comments, 4) Support.

After a ticket is created, you will receive email as updates are made until the ticket is closed.

Email Support

If you would like to contact us via email, send your questions or feedback to support@offsitelabs.com.

OnSiteMonitor Documentation

Standard Edition: When you install the OnSiteMonitor software on your computer, you can view the help file that explains all the features and functionality available using the Console. To view the file, a PDF reader will also need to be installed on your computer. In the Console, select the 'Help-> Help File' option.