1. The Return and Refund Policy. There can be several reason why a product needs to be returned. Reasons include products not working properly, or the cancellation of a trial account. For trial accounts, we want you to be comfortable trying out the OnSiteMonitor Service with assurance that you can return products if you decide to cancel your account.

Physical Items purchased from the OnSiteMonitor web form will qualify for a refund if the item(s) are received within 20 days of purchase. For the Vacation Watch Subscription, the subscription will renew each month at the current subscription rate until the devices are returned. The returned items must be in the same condition and packaging as purchased.

Digital Items purchased from the OnSiteMonitor web form will qualify for a refund when account service is terminated. The refund amount will be the balance of the account. Service refunds will not include the current month of service.

2. Shipping Charges. Shipping charges may be refunded depending on the reason for your return. You may not be refunded for shipping charges if:
The return was declined by the OnSiteMonitor supplier's return center.

3. How is Money Refunded. The refund amount will be credited back to the credit card used to pay for goods and service(s).

4. Request A Refund. To request a refund, create a Support Ticket from the OnSiteMonitor Console or online HERE with the details of the product(s) you are returning. If you have questions about how to do this, send an email to support@offsitelabs.com. The support ticket will be updated with additional information on where to ship the returned items.