Refund Policy

1. The “Return and Refund Policy”. There can be several reason why a product needs to be returned. Reasons include products not working properly, or the cancellation of a trial account. For trial accounts, we want you to be comfortable trying out the OnSiteMonitor Service with assurance that you can return products if you decide to cancel your account.

Physical Items purchased from the OnSiteMonitor web form will qualify for a refund if the item(s) are received within 20 days of purchase. The returned items must be in the same condition and packaging as purchased.

Digital Items purchased from the OnSiteMonitor web form will qualify for a refund when account service is terminated. The refund amount will be the balance of the account. Service refunds will not include the current month of service.

2. Shipping Charges. Shipping charges may be refunded depending on the reason for your return. You may not be refunded for shipping charges if:
The return was declined by the OnSiteMonitor supplier's return center.

3. How is Money Refunded. The refund amount will be credited back to your credit card used to pay for the OnSiteMonitor Service.

4. Request A Refund. To request a refund, create a Support Ticket from the Console with the details of the product(s) you are returning. If you have questions about how to do this, send an email to Additional information will be provided on where to ship the returned items.

Last updated on 5/1/2018


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